I believe having a live chat option available would benefit all users, new and old. If a user happens to forget the steps, is having a hard time with a search or creating something for a presentation. I truly feel having a specialist at your finger tips would be efficient in completing such task.
Thank you so much for your idea Jessica!
I am going to close out this ticket but pass along your suggestion along to our Support team.
Love the idea of a chat!
-Liz and the Product Team